DeepTruckMissing load, SMS or delayed GPS?
Quick checks for the most common invitation, sign-in and location problems.
On this page
I signed in, but my load is missing#
Compare the phone numbers
Driver: open Profile and check the verified number. Dispatcher: open the load in Tracking and compare the driver phone. Include the country code. The carrier office number may be different.
Refresh the right screen
Driver: open Loads and pull down to refresh. Check History if the load has already closed. Dispatcher: use refresh in Tracking to see its current state.
Check the invitation state
A cancelled, declined or expired load is closed. If the driver phone was wrong, cancel the incorrect load and send a new invitation with the right number. If the numbers and state are correct but the load stays missing, contact support with the load reference.
My SMS code or invitation did not arrive#
Check the number and country code, cellular reception and blocked / filtered messages. A driver can request a new sign-in code once Resend code is available. A dispatcher can use Resend invitation on the existing pending load. These are two different messages. If the app shows a provider or delivery error, contact support with the error text; never send a code.
Location is delayed or missing#
Check the load is tracking
Driver: look at the load card. If it is paused or ready to start, use its start / resume action. Dispatcher: check the sharing state and last recorded time.
Check Profile
Location services must be On. On iPhone, background access must be Always. Use the permission guide if the app shows Required.
Check connection and reopen Driver
Make sure the phone can reach the internet. Reopen Driver if it was closed. Leave the active load screen open briefly, then refresh the workspace. Pending updates retry when connectivity returns.
Read the recorded time
The workspace refreshes every 15 seconds, but phone updates depend on GPS availability and phone conditions. A delayed point should not be treated as the driver’s current position. If it remains delayed, contact support.
Carrier verification is incomplete#
Open the carrier details and read the missing-check list. Ask the carrier to reopen its verification link, finish the phone code or upload the missing document. A filename should appear after a successful upload. The dispatcher can copy the existing carrier link instead of creating another request.
Pickup documents are still locked#
Confirm the assigned driver accepted the load, started tracking and is near the confirmed pickup entrance. Select Update location in Driver, check precise location and the internet connection, and refresh the load. If the pin or GPS prevents unlocking, the dispatcher can use Unlock documents. Open the full pickup checklist.
I cannot finish or open my inspection#
Each damage entry needs at least one photo. If camera access is denied, allow it for Driver in your phone Settings or use Choose photo. Wait for uploads to finish, then try Review gate pass → Finish & save on gate pass while connected. If the document has no suitable bottom notes area, ask for a supported Manheim release or a clear JPG/PNG. If a viewer link expires, open the PDF again from the load. A closed load prevents the driver from continuing. Continue or recover your inspection.