DeepTruckUpload & unlock pickup documents
Attach gate passes and release forms to a load. Set the exact pickup entrance for one-mile unlocking, or unlock manually.
On this page
Add a gate pass or release form#
Open the load
In Tracking, select the load. Under Pickup documents, select Add documents. You can also attach files while creating a new tracking invitation.
Choose your files
Select Add files. Choose PDF, JPG or PNG files, up to 10 MB each. Select Gate pass or Release form for each file. A load can have up to 20 pickup documents.
Set the exact pickup location
Enter the full street address and select Find address. Choose a search result, then place or drag the pin to the actual pickup entrance. Check This pin marks the correct pickup location.
Save the documents
For an existing load, select Save documents. For a new load, select Send invitation; its files are uploaded before the invitation is sent. Check the filenames appear under Pickup documents.
How one-mile unlocking works#
The driver accepts the load and starts tracking. The documents unlock when the driver’s phone supplies a recent, accurate GPS position inside the one-mile area around your confirmed pin. They appear as Ready in Driver.
Once unlocked, documents remain available to the assigned driver while the load is open. The driver’s access closes when the load is completed, cancelled, declined or expired.
Unlock manually if needed#
Select the correct load
Check the load reference and assigned driver in Tracking.
Select Unlock documents
Under Pickup documents, select Unlock documents and confirm. This releases the files without waiting for the pickup GPS check.
Ask the driver to refresh
The workspace shows Unlocked by you. The driver must accept the load, then refresh Loads to open its files.
Add more files or fix the pin#
Use Add documents to attach more files to an open load. Before unlocking, confirm the corrected pickup address and pin when saving files. After unlocking, the pickup location is fixed. If details cannot be corrected in the current load, cancel it and create a replacement with the correct information.
If an upload fails, keep the dialog open and retry. Check the existing load before creating another invitation. See the pickup troubleshooting checks.